9. Frequently Asked Questions (FAQ)
Last updated: Today
Welcome to the Norelle Melbourne FAQ page.
Here you can find answers to common questions about shipping, returns, payments, and orders.
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After your order has been dispatched, delivery generally takes 3 to 7 business days.
Delivery times are estimates only and may vary due to carrier delays, busy periods, public holidays, customs processing, or other circumstances outside our control.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use this fulfilment method to improve efficiency, reduce unnecessary handling, and help get your order to you as quickly as possible.
Do you offer free shipping?
Yes, Norelle Melbourne offers free shipping across Australia.
Do you offer returns?
Yes. Norelle Melbourne offers a 30-day money-back guarantee.
If you are not satisfied with your order, please contact us within 30 days of receiving your item at:
How do I start a return?
To request a return, please email:
Please include:
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Your full name
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Your order number
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The reason for your return
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Clear photos if the item is damaged, faulty, or incorrect
Our team will review your request and provide the next steps.
Who pays for return shipping?
For change-of-mind returns, size changes, or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with one of our suppliers in China, the customer is responsible for arranging and paying for the return shipment.
This does not affect your rights under the Australian Consumer Law.
When will I receive my refund?
Once your returned item has been received and approved, we will process your refund back to the original payment method.
Please allow additional processing time for your bank, card provider, or payment provider to complete the refund.
What if my item is faulty or incorrect?
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will review the situation and assist you with the next steps.