3. Privacy Policy
Last updated: Today
This Privacy Policy explains how Norelle Melbourne collects, uses, and protects your personal information when you visit or make a purchase from NorelleMelbourne.com.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment confirmation details
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Device and browser information
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IP address
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Website activity, such as pages viewed and products added to your cart
We only collect information that is reasonably necessary to operate our store, process orders, improve our website, and provide customer support.
How We Use Your Information
We may use your personal information to:
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Process and fulfil your order
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Send order confirmations and shipping updates
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Respond to customer service enquiries
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Manage returns, refunds, and exchanges
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Improve our website and shopping experience
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Detect and prevent fraud or security issues
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Send marketing emails, where you have subscribed
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Comply with legal, accounting, and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the eCommerce platform that enables us to sell our products and services to you.
Your information may be stored through Shopify’s secure data storage systems, databases, and applications.
Payments
Payments are processed securely through trusted payment providers.
Norelle Melbourne does not store your complete credit card information.
Depending on your chosen payment method, payments may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay, PayPal, or other secure payment services available during checkout.
Sharing Your Information
We may share your personal information with trusted third-party service providers where necessary to operate our business.
This may include:
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Shopify
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Payment processors
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Shipping carriers
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Suppliers and fulfilment partners
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Customer support platforms
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Email marketing providers (if you subscribe)
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Analytics and website performance services
We only share information where necessary to process your order, provide our services, or comply with legal obligations.
Direct Supplier Fulfilment
Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may share the information required to fulfil your order.
This may include:
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Your name
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Shipping address
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Order details
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Contact information where required for delivery
Marketing Emails
If you subscribe to our mailing list, we may send you updates about new arrivals, promotions, special offers, and store news.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to:
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Improve your browsing experience
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Remember your preferences
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Analyse website traffic
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Support website functionality and the checkout process
You can manage or disable cookies through your browser settings.
Please note that certain cookies are necessary for the website to function correctly.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.
We rely on trusted platforms and service providers to help safeguard your information.
Data Retention
We retain your personal information only for as long as necessary to:
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Provide our services
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Process and manage orders
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Meet our legal obligations
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Resolve disputes
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Maintain appropriate business records
Your Rights
Depending on your location and applicable privacy laws, you may have the right to request:
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Access to your personal information
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Correction of inaccurate information
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Deletion of your personal information
To submit a privacy request, please contact us at:
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Norelle Melbourne
Email: info@norellemelbourne.com
Website: NorelleMelbourne.com