PRIVACY

This Privacy Policy explains how Norelle Melbourne collects, uses, holds and discloses your personal information. It applies to all personal information collected through our website, and through any other interactions with Norelle Melbourne. By using our services, you agree to the terms of this policy and our COLLECTION STATEMENT.

1. NORELLE MELBOURNE'S PRIVACY OBLIGATIONS

Norelle Melbourne is committed to protecting your privacy and handling personal information in accordance with applicable privacy laws. We treat your personal information with care and only collect, use and disclose it in the ways described in this policy.

2. COLLECTION AND USE OF PERSONAL INFORMATION

(a) Information we collect

Your name
Contact details such as email address and phone number
Delivery and billing address
Payment information
Order history
Account preferences
Device and browsing information

(b) How we collect it

When you create an account
When you place an order
When you subscribe to our newsletter
When you contact customer service
When you browse our website, via cookies

(c) Why we use it

To process and deliver your orders
To provide customer support
To personalize your shopping experience
To send marketing communications, with your consent
To improve our website and services

3. DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with trusted third parties who help us operate our business, including delivery partners, payment processors, and IT service providers. We may also disclose information where required to do so by law. We do not sell your personal information to third parties.

4. HOW WE USE YOUR INFORMATION

Purpose / Activity

Type of Information

Lawful Basis for Processing

Processing your order

Contact, delivery, payment details

Performance of a contract

Customer account management

Contact details, order history

Performance of a contract

Marketing communications

Contact details, preferences

Consent

Website analytics and improvement

Device, browsing information

Legitimate interest

5. DATA SECURITY

Norelle Melbourne takes reasonable steps to protect your personal information from misuse, loss, and unauthorized access, modification, or disclosure. We use secure servers and encryption to safeguard the information we hold and regularly review our security practices.

6. COOKIES

We use cookies and similar technologies to support website functionality, measure analytics, and personalize your shopping experience. You can manage or disable cookies at any time through your browser settings, though some features of our website may not function as intended if cookies are disabled.

7. YOUR RIGHTS

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, please contact our customer service team using the details below.

info@norellemelbourne.com

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page.