RETURNS
Easy returns and exchanges within 30 days of purchase.
FREQUENTLY ASKED QUESTIONS
Items can be returned within 30 days of delivery, provided they are unworn, unwashed, with all tags attached and in their original packaging. Please note that final sale items and swimwear (for hygiene reasons) are excluded from returns and exchanges.
To begin, scroll down to the "Start Your Return" section below. Alternatively, email us at info@norellemelbourne.com with your order number, name, and reason for return, and our team will respond with detailed instructions on how to proceed.
Once we receive your returned item, it is inspected within 3-5 business days. A refund or exchange is then issued to your original payment method. Please allow a few additional days for the refund to appear on your statement, depending on your bank or card provider.
If your item arrives damaged or faulty, please contact us at info@norellemelbourne.com within 7 days of delivery. Include photos clearly showing the fault so our team can arrange a replacement or refund at no cost to you.
START YOUR RETURN
To begin a return or exchange, please email our team directly at info@norellemelbourne.com with the following details so we can process your request quickly:
Subject: Return Order:
Order number
First and last name
Delivery address
Reason for return or exchange
Photos of the item (for faulty or damaged claims)
Attach any relevant photos directly to your email our team will confirm receipt within 1-2 business days.
EMAIL US