Shipping Policy

Order Processing, Delivery & Order Protection

At Norelle Melbourne, we want every order to arrive smoothly, safely and exactly as expected. From the moment your order is placed until it reaches your doorstep, we aim to keep the process clear and straightforward.

 

Processing & Delivery

Orders are typically processed, dispatched and delivered within 1–6 business days from the date your order is placed.

 

Our team works to prepare every order promptly while ensuring your items are carefully handled before leaving our warehouse. Delivery times may occasionally vary due to carrier delays, public holidays or circumstances outside our control.

Tracked Every Step of the Way

You’ll receive your tracking details by email within 2 business days of placing your order.

Once tracking is available, you can follow your parcel from dispatch through to delivery, giving you greater visibility and peace of mind while your order is on its way.

 

Damaged Items Are Covered

Your order should arrive in the condition you expect. If an item arrives damaged or faulty, please contact our Customer Care team as soon as possible.

We’ll review the issue with you and, where eligible under our policy, arrange an appropriate solution. We may ask for photos of the item and packaging so our team can assist you as quickly as possible.

 

Here When You Need Us

If you have any questions about your order, tracking or delivery, our Customer Care team is here to help.

 

Email: info@norellemelbourne.com
Average response time: 2–4 hours

At Norelle Melbourne, your experience doesn’t end when you place your order. We’re here to support you from checkout to delivery — and if something isn’t right when your parcel arrives, we’re here to help make it right.

 

Carefully processed. Fully tracked. Supported from order to arrival. 🤍